Increasing your Emotional Intelligence
- Duration: 1 day
- Cost: £199 per delegate
- Ref: SPDEV011
What is emotional intelligence, why is it so important in the workplace and how can we improve it?
Who is it for
Anyone who is responsible for building and managing important relationships, particularly where good communication and interpersonal skills are really needed.
What is it about
Emotional intelligence has a significant impact on the 'bottom line' in organisations. Only one third of employees generally identify themselves as engaged at work and trust is an important aspect of this, being emotionally intelligent and being able to generate trust between colleagues is essential for engagement.
Identifying your own emotions, recognising what they are telling you, and managing them effectively as well as realising how they impact on others will make you more successful at work.
The way you interact with others can be the key to your workplace success. Whether working under pressure, managing challenging relationships or looking to build lasting rapport, your emotional intelligence and interpersonal competence can make or break your chances of success. This workshop will give you insight into increasing your emotional intelligence and provide plenty of practical tips and tools to help you achieve this.
What will I get out of it.
- An insight into why emotional intelligence (EI) is often more important that IQ (intelligence quotient) in the workplace in a leader/manager role.
- Gain a deep understanding of self and recognise emotions in others
- Develop an ability to not let negative emotions rule in difficult situations in the workplace.
- Examine your weaker areas of your EI and make a personal action plan to increase it.
- Gain practical tools and techniques for manaing difficult communciation/situations in the workplace and increasing choice in reactions to get the best out of the situation and self
- More accurately percieve the emotions of others and undersand how they feel
- Increased confidence, improved professional image and personal impact